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Privacy Policy

1. Introduction

21 Kingfisher Guesthouse (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information in accordance with:

  • The Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa

  • The General Data Protection Regulation (GDPR) where applicable

  • Other applicable international privacy and data protection laws

This policy applies to all personal information collected through our website, booking platforms, email, telephone, in-person interactions, and during your stay with us.

2. Who We Are

Business name: 21 Kingfisher Guesthouse
Physical address: 21 Kingfisher Drive, Fourways, Sandton, Johannesburg, South Africa
Email address: info@21kingfisher.co.za
Telephone: +27 11 467 3143

For purposes of data protection laws, 21 Kingfisher Guesthouse is the Responsible Party / Data Controller.

3. Personal Information We Collect

We may collect and process the following categories of personal information:

3.1 Information You Provide Directly

  • Full name

  • Email address

  • Telephone number

  • Physical address (where required for invoicing or compliance)

  • Identification or passport details (where legally required)

  • Booking details (dates of stay, room type, number of guests)

  • Payment or billing information (processed securely via third-party providers)

  • Special requests or preferences

  • Communications sent to us (emails, contact forms, WhatsApp messages)

3.2 Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies and similar tracking technologies

(See Section 9 on Cookies.)

3.3 Information from Third Parties

We may receive personal information via:

  • Online booking platforms (e.g. Booking.com, Airbnb, Travel agencies)

  • Payment processors

  • Marketing or analytics tools

4. How We Use Personal Information

We process personal information lawfully and only for specific, legitimate purposes, including:

  • Managing bookings, reservations, and accommodation services

  • Communicating with guests before, during, and after their stay

  • Processing payments and issuing invoices

  • Complying with legal and regulatory obligations

  • Improving our services, website, and guest experience

  • Responding to enquiries or complaints

  • Marketing communications (only where consent has been given or where legally permitted)

5. Legal Basis for Processing (POPIA & GDPR)

We process personal information based on one or more of the following legal grounds:

  • Consent (e.g. marketing communications)

  • Contractual necessity (e.g. managing your booking and stay)

  • Legal obligation (e.g. tax, immigration, or hospitality laws)

  • Legitimate interests, provided these do not override your rights and freedoms

6. Sharing of Personal Information

We do not sell or trade personal information.

We may share personal information only with:

  • Booking and reservation platforms

  • Payment service providers

  • Accounting and legal service providers

  • IT, hosting, and email service providers

  • Regulatory authorities where legally required

All third parties are required to safeguard your information and use it only for the agreed purpose.

7. International Data Transfers

Where personal information is transferred outside South Africa, we ensure that:

  • The receiving country has adequate data protection laws, or

  • Appropriate safeguards (such as contractual protections) are in place

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic and usage

  • Enhance user experience

You can manage or disable cookies through your browser settings. Some website features may not function properly without cookies.

10. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure or destruction

These measures include secure hosting, access controls, and trusted third-party service providers.

11. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal information

  • Request correction or updating of inaccurate information

  • Request deletion of personal information

  • Object to processing or withdraw consent

  • Request restriction of processing

  • Lodge a complaint with the Information Regulator (South Africa) or relevant supervisory authority

Requests can be made by contacting us using the details in Section 14.

12. Marketing Communications

We will only send marketing communications where:

  • You have provided consent, or

  • We are legally permitted to do so

You may opt out at any time by using the unsubscribe link or contacting us directly.

13. Children’s Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from minors without appropriate consent.

14. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Email: info@21kingfisher.co.za
Telephone: +27 11 467 3143
Address: 21 Kingfisher Drive, Fourways, Sandton, Johannesburg, South Africa

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date noted at the top.

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